1. Subject
These General Terms and Conditions govern the online sale of products offered through the Rizoma Olive Oil website, owned by [company name], with registered address at [full address] and tax number [fiscal number].
Accessing, browsing, and purchasing products on this site implies full acceptance of these conditions.
2. Products
Rizoma Olive Oil sells the products listed in its online catalogue, ensuring that descriptions, prices, and specifications are as accurate and up to date as possible.
Product images are for illustrative purposes and may differ slightly from the final product.
3. Prices and payment methods
All prices shown on the website include applicable VAT and are expressed in euros (€), unless otherwise stated.
Shipping costs will be calculated and shown before completing the purchase.
Orders may be paid by credit or debit card, bank transfer, PayPal, or other methods indicated during the checkout process.
An order is confirmed once payment has been received.
4. Shipping and delivery times
Orders will be dispatched to the address provided by the customer within an estimated 24 to 72 business hours, depending on availability and delivery area.
In the event of a delay or delivery issue, the customer will be informed as soon as possible.
No shipments will be made on weekends or national or local public holidays.
5. Returns policy
The customer has 14 calendar days from receipt of the order to exercise their right of withdrawal, provided the product has not been used, tampered with, or unsealed and is kept in its original packaging.
To request a return, the customer must notify us by email at hello@houseofrizoma.com, indicating the order number and reason for the return.
Once the product has been received and verified, the corresponding amount will be refunded within a maximum of 14 days.
In the case of defective products or shipping errors, Rizoma Olive Oil will cover the return costs. In any other case, the costs will be borne by the customer.
For hygiene or safety reasons, some products may be excluded from the right of withdrawal; this information will be expressly stated on the product page.
6. Product availability
All orders are subject to product availability. In the event of out-of-stock items, the customer will be informed and may choose to wait, exchange the product, or request a refund of the amount paid.
7. Liability
Rizoma Olive Oil is not responsible for any damage resulting from improper use of purchased products or from errors in the data provided by the customer during the purchase process.
8. Data protection
The customer's personal data will be processed in accordance with the GDPR and applicable data protection legislation, for the purpose of managing orders, payments, and shipments, as well as improving the customer experience.
The customer may exercise their rights of access, rectification, erasure, objection, and portability by sending an email to hello@houseofrizoma.com.
9. Applicable law and jurisdiction
These conditions are governed by Spanish law.
Any dispute relating to their interpretation or enforcement shall fall within the jurisdiction of the courts of [domicilio].
